PRIVACY POLICY

Your privacy is important to us. SSP Delivery Limited respects your privacy and is committed to protecting your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal information we may collect, how we use it, how we protect it, when we may share it, how long we retain it, and the rights you have in relation to your personal information.

1. Information We Collect

We may collect information that you voluntarily provide to us when requesting or using our services, contacting us, or communicating with us.

Depending on the service you request, we may collect:

• Your name
• Business or company name
• Email address
• Telephone number
• Collection address
• Delivery address
• Billing address
• Recipient or collection contact details
• Delivery instructions
• Information about goods being transported
• Booking and quotation information
• Payment and invoicing information
• Information contained in communications with us
• Any other information you voluntarily provide to us

2. Delivery Information

When you arrange a delivery with SSP Delivery Limited, we may need information about the collection and delivery locations and the people involved in the delivery.

This may include:

• Collection address
• Delivery address
• Contact names
• Telephone numbers
• Delivery instructions
• Information necessary to identify or handle the goods

We use this information only as reasonably necessary to arrange, manage and complete the delivery service.

If you provide us with personal information relating to another person, such as a recipient or collection contact, you should ensure that you have the appropriate authority to provide that information to us.

3. Website and Technical Information

When you visit our website, certain technical information may be automatically collected by our website hosting provider or other technical services used to operate and secure the website.

Depending on the technical configuration of our website, this may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Pages visited
• Referring website
• Technical information relating to website errors or security events

This information may be used to maintain website security, diagnose technical problems and ensure that our website operates correctly.

4. How We Collect Information

We may collect personal information when you:

• Request a quotation
• Make a delivery booking
• Contact us by telephone
• Contact us by email
• Submit information through our website
• Communicate with us about an existing delivery
• Make a payment or receive an invoice
• Communicate with us through an online platform used to provide our services

5. How We Use Your Personal Information

We use personal information only where we have a lawful basis for doing so.

We may use your information to:

• Respond to enquiries
• Provide quotations
• Arrange and provide courier and delivery services
• Arrange collections and deliveries
• Communicate with customers and delivery contacts
• Provide delivery updates where appropriate
• Provide proof of delivery
• Process payments
• Issue invoices
• Maintain business and accounting records
• Deal with complaints, claims and disputes
• Manage insurance claims where necessary
• Protect our business, customers, vehicles and property
• Prevent fraud, misuse and unlawful activity
• Maintain and improve our website and services
• Comply with legal and regulatory obligations
• Establish, exercise or defend our legal rights

6. Our Legal Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing personal information.

Performance of a Contract

We may process your information where it is necessary to enter into or perform a contract with you, including arranging and providing courier and delivery services.

Legitimate Interests

We may process personal information where this is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.

This may include operating and improving our business, communicating with customers, maintaining business records, managing payments, preventing fraud and protecting our legal rights.

Legal Obligation

We may process or retain personal information where we are legally required to do so, including for accounting, taxation, regulatory and legal purposes.

Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary to provide our services, operate our business, comply with legal obligations or protect our legitimate interests.

Depending on the circumstances, information may be shared with:

• Approved courier drivers or subcontractors involved in a delivery
• Business partners where necessary to provide the requested service
• Website hosting and technical service providers
• Email and communications service providers
• Payment service providers
• Accounting and bookkeeping service providers
• Professional advisers where necessary
• Insurers or claims handlers where necessary
• Debt recovery providers where necessary
• Courts, regulators, government bodies or law enforcement authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

8. Subcontractors and Delivery Partners

SSP Delivery Limited may use trusted subcontractors, courier drivers or delivery partners where necessary to fulfil a booking.

Where a subcontractor requires customer or delivery information to carry out a delivery, we may provide the information necessary for that purpose.

This may include collection and delivery addresses, contact names, telephone numbers and delivery instructions.

We expect relevant subcontractors and service providers to handle personal information appropriately and in accordance with applicable data protection requirements.

9. Cookies

SSP Delivery Limited does not currently use cookies for advertising, behavioural tracking or website analytics.

Our website may use strictly necessary technical functions required for the website to operate correctly.

These technical functions do not normally identify you personally or track your activity for advertising purposes.

If we introduce non-essential cookies, analytics tools or similar technologies in the future, we will update this Privacy Policy and, where required by law, provide an appropriate consent mechanism before using them.

10. Payments and Financial Information

Where you make a payment to SSP Delivery Limited, payment information may be processed by the relevant payment provider.

We may retain information relating to payments, invoices and transactions where necessary for accounting, taxation, legal, insurance or business-record purposes.

We do not intend to store complete payment card details unless this is specifically required and lawfully permitted for the service involved.

11. Marketing Communications

We may occasionally contact customers or potential customers about our services where permitted by applicable law.

Where consent is required for marketing communications, we will obtain the appropriate consent before sending them.

You can ask us to stop sending marketing communications at any time by contacting us using the details below or by using the unsubscribe option included in the relevant communication.

12. Security of Your Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

While we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors including the nature of the information, why it was collected and whether we are required to retain it by law.

Information relating to bookings, invoices and business transactions may need to be retained for accounting, taxation, legal, insurance or dispute-resolution purposes.

When personal information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.

14. International Transfers

Some of our service providers or technology providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

15. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including:

• The right to be informed about how your personal information is used
• The right to request access to personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent

These rights are not absolute and may be subject to legal conditions or exemptions.

16. Requests for Access or Changes

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, please contact us and provide the relevant details.

We may need to verify your identity before responding to certain requests concerning personal information.

We will normally respond to valid data protection requests within the timeframe required by applicable law.

17. Data Breaches

If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with applicable data protection law.

Where notification to the Information Commissioner's Office (ICO) or affected individuals is legally required, we will make the appropriate notification within the required timeframe.

18. Children's Privacy

Our courier and delivery services are not directed specifically at children.

We do not knowingly seek to collect personal information from children through our website for marketing or account-creation purposes.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the matter.

19. Third-Party Websites

Our website may contain links to third-party websites or services.

Third-party websites operate under their own privacy policies and terms.

SSP Delivery Limited is not responsible for the privacy practices, security or content of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

20. Business Transfers

If SSP Delivery Limited is involved in a business sale, merger, restructuring, acquisition or transfer of assets, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable data protection law.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable laws.

When we make changes, we will publish the updated Privacy Policy on this page and update the "Last updated" date shown at the top.

Where required by law, we will provide additional notice of significant changes.

22. Complaints

If you have concerns about how SSP Delivery Limited has handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint is available from the Information Commissioner's Office.

23. Contact Us